HAPA-GAB Excellence Awards 2013-2014

HAPA-GAB Excellence Awards 2013-2014 by Guinness Anchor Berhad

The HAPA-GAB Excellence Awards 2013-2014, hosted by Guinness Anchor Berhad (GAB) in collaboration with Hospitality Asia Platinum Awards (HAPA), is set to return to KL on 16 April 2014. 

The number of entries for Malaysia’s premier hospitality industry awards has almost tripled following the success of the inaugural Awards in 2012.

One of the most anticipated hospitality awards in Malaysia, the HAPA-GAB Excellence Awards is a biennial award that will see GAB partner outlets in the country competing in eight award categories, namely Best Bar, Best Restaurant, Best Resto-Bar, Best Club, Best Product Quality, Most Innovative Guest Experience, Service Excellence, and the most coveted Outlet of the Year Award.

“We value our partners and we are aware that customers today are more discerning and have higher expectations. Therefore, we have a role to play in recognising F&B establishments with exceptional product quality, service and innovation,” said Hans Essaadi, Managing Director of GAB.

In order to ensure the highest standards of judging would be held, GAB partnered with HAPA, an independent body and leading regional hospitality awards programme, to facilitate the judging process. The panel of judges, a confidential group of experts and influential tastemakers selected by HAPA, visited the nominated outlets anonymously within a five-month period as part of the stringent judging process.

WIP/SOULed OUT Sri Hartamas , KL
  • Outlet of the Year Award
  • Service Excellence – Gold and Silver Winner
  • Most Innovative Guest Experience – Silver Winner
  • Best Entertainment Outlet – Bronze Winner
“Winning the many awards at the inaugural HAPA-GAB Excellence Awards did wonders for our business! The media push drove new customers to our outlets while reassuring regulars of our delivery and offerings. Interestingly, we see an uphill trend in our outlets’ sales pattern; this could be because of the awards,” said Fanny Soo, senior marketing manager of WIP/SOULed OUT Group.
Chin’s Stylish Chinese Cuisine in Penang
  • Most Innovative Guest Experience – Gold Winner
  • Best Product Quality – Gold Winner
  • Service Excellence – Bronze Winner
“Our employees are very proud to be associated with the award. We pride ourselves in our ability to be innovative and creative with our products and services,” said Dave Chin, managing director of Chin’s Stylish Chinese Cuisine.
The Beer Factory in Sunway Giza and Setia Walk, Selangor
  • Best Entertainment Outlet – Gold and Bronze
  • Best Product Quality – Bronze
“It is an excellent platform to build a growing brand like ours and the awards will eventually benefit the Group’s revenue in the long run,” said Lim Kean Leong, director of The Beer Factory
The Geographer Adventure Restaurant and Bar, Selangor
  • Most Innovative Guest Experience – Bronze
“Our outlet gained greater visibility as many people read about our win in the newspapers. It also boosted our employees confidence,” said Lee Teck Kuan, executive director of The Geographer Adventure Restaurant and Bar

Gold, Silver, Bronze
Awarded to the outlet that showcases an extensive list of innovative drinks, and also delivers outstanding beer quality standards.
Gold, Silver, Bronze
Awarded to the outlet that brings gastronomic perfection to the dining experience. It also delivers memorable customer service.
Gold, Silver, Bronze
Awarded to the outlet that delivers extraordinary dining experience; one that showcases unique food selections to creative drinks menu.
Gold, Silver, Bronze
Awarded to the outlet that presents the latest entertainment concept, creating the most electrifying party experience.
Gold, Silver, Bronze
Awarded to the outlet with exemplary standards in advocating beer and culinary product quality consistently. Sub-categories (only one winner in each sub-category):
–          Perfect Serve TIGER
–          Perfect Serve GUINNESS
–          Perfect Serve HEINEKEN
–          Perfect Serve KILKENNY
Gold, Silver, Bronze
Awarded to the outlet that is committed to creating unique dining experiences through innovative products and services.
Gold, Silver, Bronze
Awarded to the outlet that showcases hospitality of the highest standards by consistently providing exceptional service to its guests.
The award that recognises the most outstanding outlet that showcases excellence and innovation at all fronts, from entertainment experience, to product concept and service levels.

Also check the videos here >> 
HAPA-GAB Excellence Awards 2013-2014 

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